Shipping policy

Last updated: 27 June 2026

1. Overview

At Zalmi Step, we aim to deliver your order safely, accurately and as quickly as reasonably possible.

This Shipping Policy explains our order confirmation, processing, delivery charges, estimated delivery times, Cash on Delivery requirements and procedures for delayed, damaged or undelivered parcels.

By placing an order through zalmistep.com, you agree to this Shipping Policy and our other store policies.

2. Delivery Locations

Zalmi Step delivers orders to locations supported by our courier partners.

Delivery availability may depend on:

Customer location
Courier service coverage
Security or access restrictions
Product availability
Order value or quantity

If our courier cannot deliver to your location, we will contact you to discuss an alternative delivery address or cancel the order.

3. Order Confirmation

Cash on Delivery orders may be confirmed through:

Phone call
WhatsApp
Email
Automated verification message

Customers must provide:

Correct full name
Active mobile or WhatsApp number
Complete delivery address
Correct city and province
Selected product, colour and size

An order may be placed on hold or cancelled if the customer cannot be contacted or the delivery information cannot be verified.

4. Order Processing

Orders are processed after they have been successfully submitted and, where required, confirmed by the customer.

Processing may take longer during:

Public holidays
Sales and promotional campaigns
High-order periods
Product restocking
Courier interruptions
Severe weather or security restrictions

Orders are not normally dispatched on public holidays or during periods when courier services are unavailable.

5. Shipping Charges

The applicable delivery charge is displayed in the order form or checkout before the customer submits the order.

Shipping charges may vary according to:

Delivery location
Order value
Parcel weight
Product quantity
Courier service
Promotional offers

Zalmi Step will not add an undisclosed shipping charge after your order has been confirmed.

When a free-delivery promotion is available, its conditions will be displayed on the website, product page, order form or checkout.

6. Estimated Delivery Time

The delivery estimate shown at checkout, in the order form or in your order confirmation is an estimate and not a guaranteed delivery date.

Delivery times begin after the order has been confirmed and dispatched.

Working days generally exclude:

Sundays
Public holidays
Courier closure days

Delivery to remote or less-accessible locations may require additional time.

7. Cash on Delivery

For Cash on Delivery orders:

No advance payment is required unless clearly stated
The complete payable amount must be paid when the parcel arrives
Customers should keep the correct payable amount ready
The courier may contact the customer before delivery
The customer or an authorized person should be available to receive the parcel

The courier may not be able to provide change, so customers should keep the required cash amount ready.

8. Address and Contact Information

Customers are responsible for providing accurate and complete delivery information.

A complete address should include:

House, shop or building number
Street or road
Area or neighbourhood
City
Province
Nearby landmark, when useful
Active phone or WhatsApp number

Zalmi Step is not responsible for delays or failed delivery caused by:

An incorrect address
An incomplete address
An inactive phone number
An incorrect city or province
The customer being unavailable
The customer refusing to answer courier calls

WhatsApp: +923700995365
Email: zalmistepofficial@gmail.com

We will try to update the details before dispatch, but changes cannot be guaranteed after the parcel has been handed to the courier.

9. Order Tracking

When tracking information is available, it may be shared through:

WhatsApp
SMS
Email
Shopify order-status page
Courier tracking service

Tracking information may take some time to update after dispatch.

If your tracking information does not update for an unusual period, contact Zalmi Step and we will request an update from the courier.

10. Delivery Attempts

The courier may make more than one delivery attempt depending on its procedures and service availability.

To avoid failed delivery:

Keep your phone active
Answer courier calls
Ensure someone is available at the address
Keep the payable COD amount ready
Provide clear directions when needed

If delivery fails because the customer is unavailable, unreachable or provided incorrect details, the parcel may be returned to Zalmi Step.

Additional shipping charges may apply if the customer requests the parcel to be dispatched again.

11. Refused Cash on Delivery Orders

Customers should place an order only when they genuinely intend to receive and pay for it.

Repeated refusal of confirmed Cash on Delivery parcels causes courier and handling losses.

Zalmi Step may limit or disable Cash on Delivery for customers who repeatedly:

Refuse confirmed parcels without a valid reason
Submit fake orders
Provide false contact information
Remain intentionally unavailable for delivery
Repeatedly request dispatch and then reject delivery

This restriction does not apply when the parcel is visibly damaged, incorrect or affected by an error caused by Zalmi Step.

12. Delayed Deliveries

Although we aim to deliver orders promptly, delays may occur because of circumstances outside our reasonable control, including:

Courier network delays
Severe weather
Flooding
Public holidays
Road closures
Security conditions
Strikes
Government restrictions
High seasonal demand
Remote delivery locations
Incorrect customer information

A delayed parcel does not automatically mean that it is lost.

13. Damaged or Tampered Parcels

Please inspect the parcel’s external condition before accepting it.

If the parcel appears severely damaged, opened or tampered with:

Inform the courier immediately
Take clear photographs or a short video
Contact Zalmi Step as soon as possible

After receiving and opening the parcel, contact us within 48 hours if:

The product is damaged
The wrong product was delivered
The wrong size or colour was supplied
An item is missing
The product has a manufacturing defect

Please provide:

Your order number
Clear photographs of the product
Photographs of the parcel and shipping label
A short explanation of the issue

Verified cases will be handled according to our Return, Exchange & Refund Policy.

14. Lost Parcels

If tracking indicates that a parcel may be lost, Zalmi Step will contact the courier and request an investigation.

A parcel is not considered lost only because tracking has temporarily stopped updating.

If the courier officially confirms that the parcel has been lost, Zalmi Step may:

Send a replacement, subject to availability
Offer an alternative product
Refund any amount already paid

The appropriate solution will depend on the order, product availability and payment method.

15. Partial or Separate Shipments

When an order contains multiple products, we may dispatch them separately because of:

Product availability
Inventory location
Parcel size
Courier limitations

When possible, we will inform the customer if an order is being sent in more than one parcel.

The customer will not be charged an additional delivery fee for a separate shipment caused solely by Zalmi Step unless this was clearly agreed before dispatch.

16. Changes and Cancellations

Customers may request an order change or cancellation before dispatch.

WhatsApp: +923700995365
Email: zalmistepofficial@gmail.com

We cannot guarantee a cancellation or change after the order has been packed or handed to the courier.

Once an order has been dispatched, it will be handled according to our Return, Exchange & Refund Policy.

17. Returns and Exchange Shipping

Return and exchange shipping conditions are explained in our Return, Exchange & Refund Policy.

In general:

Customers are responsible for exchange shipping charges when the correct product was delivered and the request concerns size, colour or preference
Zalmi Step will cover reasonable return and replacement delivery costs when we supplied a wrong, damaged or defective product
Original delivery charges may be non-refundable for change-of-mind returns

The returned product must meet the eligibility requirements stated in our Return, Exchange & Refund Policy.