Terms of service

Last updated: 27 June 2026

1. Overview

This website is operated by Zalmi Step. Throughout the website, the terms “Zalmi Step,” “we,” “us,” and “our” refer to Zalmi Step.

These Terms of Service govern your access to and use of zalmistep.com, including browsing our website, contacting us and purchasing our products.

By accessing our website or placing an order, you agree to these Terms of Service together with our:

Please do not use the website or place an order if you do not agree with these terms.

Our online store is hosted by Shopify, which provides the ecommerce platform used to display and sell our products.

2. Eligibility to Use the Website

You may use our website and place an order if:

You are legally capable of entering into a purchase agreement
You provide correct and complete contact and delivery information
You use the website only for lawful purposes

If you are under the legal age of majority in your area, you should use this website only with the permission and supervision of a parent or legal guardian.

3. Acceptable Use

You must not:

Use the website for any unlawful or fraudulent purpose
Submit false, incomplete or misleading information
Place fake or intentionally unreceivable Cash on Delivery orders
Attempt to interfere with the website’s security or operation
Upload viruses, malicious software or harmful code
Copy, scrape, reproduce or commercially exploit website content without permission
Misuse our product photographs, descriptions, branding or logo
Pretend to be another person or use another person’s information without permission

We may restrict access, reject orders or cancel transactions when we reasonably suspect fraud, abuse, unlawful activity or misuse of the website.

4. Product Information

We make reasonable efforts to display product names, descriptions, colours, sizes, photographs, prices and availability accurately.

However:

Colours may appear slightly different because of lighting, photography or screen settings
Minor differences in texture, shade, stitching or finish may occur between individual products
Product measurements and sizing may vary slightly between designs
Packaging may change without affecting the product itself

Reasonable differences in shade, texture or appearance are not automatically considered manufacturing defects.

Customers should carefully review the product information, photographs and Zalmi Step Size Guide before placing an order.

5. Prices and Charges

All prices are displayed in Pakistani Rupees (PKR) unless stated otherwise.

The final amount payable may include:

Product price
Delivery charges
Any applicable taxes or additional charges clearly disclosed before the order is submitted

We may update product prices at any time. A price change will not normally affect an order that has already been confirmed.

If a product is accidentally listed at an incorrect price because of a technical or human error, we may contact you to confirm the correct price or cancel the order.

Zalmi Step will not add hidden charges after an order has been placed.

6. Placing an Order

When you place an order, you are offering to purchase the selected product under these Terms of Service.

An automated message confirming that we received your order does not necessarily mean that the order has been finally accepted.

An order is considered accepted when we:

Confirm it through phone, WhatsApp or email
Prepare the product for dispatch
Dispatch the product for delivery

We may contact you to verify your:

Full name
Phone or WhatsApp number
Delivery address
Selected product
Size
Colour
Quantity
Final payable amount

Please review your order carefully before submitting it.

7. Cash on Delivery Orders

For Cash on Delivery orders:

No advance payment is required unless clearly stated
The complete payable amount must be paid when the parcel is delivered
You must provide an active mobile or WhatsApp number
You must provide a complete and accurate delivery address
Our team or courier may contact you for confirmation or delivery assistance
You should keep the complete payable amount ready at delivery

We may hold, reject or cancel an order when:

The customer cannot be contacted
The phone number is incorrect or inactive
The delivery address is incomplete
The location is outside the courier’s service area
The order cannot be verified
The product becomes unavailable
Fraudulent or abusive activity is reasonably suspected
The customer repeatedly refuses confirmed COD parcels

Customers who repeatedly place and refuse confirmed Cash on Delivery orders may have future COD access restricted.

8. Product Availability and Quantity Limits

All products are subject to availability.

A product may become unavailable after an order is submitted because of:

Inventory differences
Multiple customers ordering the same item
Product damage discovered before dispatch
Supplier or operational issues

When an ordered product becomes unavailable, we may:

Offer an alternative size, colour or product
Ask the customer to wait for restocking
Cancel the unavailable product
Refund any amount already paid for the unavailable product

We may place reasonable quantity limits on orders intended for personal use.

We may contact customers regarding unusually large or suspicious orders before accepting them.

9. Order Changes and Cancellations

You may request a change or cancellation before your order is dispatched.

WhatsApp: +923700995365
Email: zalmistepofficial@gmail.com

We cannot guarantee changes or cancellations after packing or dispatch has started.

After dispatch, any return or exchange will be handled according to our Return, Exchange & Refund Policy.

10. Delivery

Delivery times shown on our website are estimates and are not guaranteed unless specifically confirmed in writing.

Delivery may be delayed because of:

Courier delays
Public holidays
Severe weather
Remote delivery locations
Incorrect customer information
Security restrictions
Transport disruption
Events outside our reasonable control

Customers are responsible for providing a complete delivery address and an active mobile number.

Our full delivery terms are available in the Zalmi Step Shipping Policy.

11. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our separate Return, Exchange & Refund Policy.

The policy explains:

The return and exchange period
Product-condition requirements
Size and colour exchanges
Return-delivery charges
Wrong, damaged or defective products
Refund methods and processing times
Sale and customized products

Nothing in these Terms is intended to remove any consumer right that cannot legally be excluded.

12. Payments

We may offer one or more of the following payment methods:

Cash on Delivery
Bank transfer
Easypaisa
JazzCash
Card or online payment
Other payment methods shown at checkout

Available payment methods may vary depending on the order value, sales channel or delivery location.

You are responsible for ensuring that the payment information you provide is accurate and that you are authorized to use the selected payment method.

Online payments may be processed by third-party payment providers and may also be governed by their own terms and privacy policies.

13. Promotions and Discount Codes

Promotions, discounts and coupon codes may:

Have an expiry date
Apply only to selected products
Require a minimum purchase amount
Be limited to one use per customer
Exclude delivery charges
Be unavailable with another promotion

Discount codes must be entered before the order is completed unless stated otherwise.

We may correct or cancel a promotion that was published because of an obvious pricing or technical error.

14. Customer Information

You are responsible for:

Providing accurate contact and delivery information
Updating incorrect or outdated information
Maintaining the confidentiality of your account details
Informing us if you believe your account or information has been misused

Zalmi Step is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Our handling of personal information is explained in our Privacy Policy.

15. Reviews, Feedback and Customer Content

Customers may submit reviews, photographs, comments or feedback about their Zalmi Step purchases.

By submitting content, you confirm that:

It reflects your genuine experience
It does not violate another person’s rights
It is not unlawful, abusive, defamatory or misleading
You own the content or have permission to share it
It does not contain viruses, malware or harmful material

You permit Zalmi Step to display, reproduce and use submitted content for website, customer-service and promotional purposes.

We may remove content that is fraudulent, unrelated, offensive, unlawful or clearly violates these Terms.

We will not remove a genuine review merely because it is critical.

16. Intellectual Property

The Zalmi Step name, logo, website layout, product photographs, graphics, product descriptions, written content and other original materials are owned by or licensed to Zalmi Step.

You may browse and share links to our public pages for personal and non-commercial purposes.

You may not, without written permission:

Copy product photographs or descriptions for another store
Use the Zalmi Step name or logo without authorization
Reproduce substantial parts of our website
Commercially exploit our website content
Remove copyright, trademark or ownership notices
Create misleading pages or profiles that appear to represent Zalmi Step

17. Third-Party Services and Links

Our website may use or link to third-party services, including:

Shopify
Payment providers
Courier companies
Analytics services
Social-media platforms
WhatsApp
Marketing, review and checkout applications

Third-party services operate under their own terms and privacy policies.

Zalmi Step is not responsible for the independent content, security or practices of external websites or services.

Customers should review the relevant third-party terms before using those services.

18. Website Availability and Errors

We aim to keep our website accurate, secure and available.

However, we do not guarantee that the website will always be uninterrupted, error-free or available.

We may:

Perform maintenance
Correct product, pricing or content errors
Update website features
Temporarily restrict access
Discontinue a product or website feature
Change product descriptions or availability

When an error affects an order, we will take reasonable steps to inform the customer and offer an appropriate solution.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Zalmi Step will not be responsible for indirect or consequential losses that were not reasonably foreseeable when an order was placed.

Our responsibility for a valid product-related claim will generally be limited to an appropriate:

Repair
Replacement
Exchange
Refund
Other remedy required under applicable law

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from fraud, deliberate misconduct or consumer rights that cannot legally be waived.

20. Events Outside Our Control

Zalmi Step will not be responsible for delays or failure caused by events outside our reasonable control, including:

Natural disasters
Flooding
Severe weather
Transport disruption
Courier interruption
Government restrictions
Public disorder
Internet or telecommunications failure
Strikes
Supply-chain interruptions

We will take reasonable steps to communicate significant delays and resolve affected orders.

21. Suspension or Termination

We may suspend access to the website, reject an order or end a customer relationship where reasonably necessary because of:

Fraud or suspected fraud
Repeated fake COD orders
Repeated refusal of confirmed parcels
Threatening or abusive conduct
Illegal activity
Attempted interference with website security
Serious violation of these Terms

Any rights, payments or responsibilities that arose before termination will continue where applicable.

22. Changes to These Terms

We may update these Terms of Service to reflect:

Changes in our business
New website features
Changes in payment or delivery services
Changes in applicable law
Improvements to customer protection or website security

The latest version will be published on this page with an updated date.

Changes will apply to future use of the website and will not unfairly alter the essential terms of an order already accepted.

23. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

24. No Waiver

If Zalmi Step does not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce it later.

25. Entire Agreement

These Terms of Service, together with the policies linked on our website, form the agreement between Zalmi Step and the customer regarding use of the website and purchase of products.